Ensure Services has an enviable team of experienced and certified professionals to take care of the repair, maintenance and support services for all kinds of technology products. We are authorized by most leading manufacturers to provide support services for their products. Our services are available for both products covered under warranty as well as out of warranty. If you are facing any issues related to software or hardware, you can trust our IT experts to diagnose/repair the problem and ensure that your product is working in an optimal condition.
We provide support services for a range of products including Desktops, Notebooks, Printers and Plotters, Hand Held Devices, Workstations, Monitors, Servers, Storage, Networking equipment as well as televisions, audio products, home theate systems etc. You can walk in to any of our support centers to get a superior support service experience. What's more, you can also call us for a pick-up and delivery service at a nominal cost.
Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support. Software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web.
Software support services may include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software. Services may be delivered by a product vendor, a consulting firm or third-party software maintainers.
Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software. Software support services do not include software license code updates and upgrades, which vendors often report as software maintenance.